Bridging the Gap and Managing Across Generations


Miscommunication and conflict across generations can cost an organisation thousands of dollars in lost revenue and employee turnover. In this global marketplace, the skills and talents of every single employee are valuable. The key the harnessing the talents of each individual is clarifying common goals and objectives and guiding employees through the organisation’s vision and mission.

Today’s Generation X employees have higher expectations of what managers should do to support them than the Baby Boomer generation had before them. Generation Y workers have even greater needs for feedback and development. Baby boomers grew up in a time when having a job was considered thanks enough. Gen-Y workers and, to a lesser extent, Gen-X workers, are accustomed to praise, reinforcement and time to develop their interests and skills.

Unfortunately, a growing trend is that today’s managers are also ‘individual contributors’ and spend more time ‘doing’ than managing. With managers spending more time ‘doing’, there is a growing capability gap to give workers, particularly the Gen-X and –Yers, what they need. This gap exists for many reasons, including companies doing more with less people; managers don’t know how to provide feedback and develop people, scarcity of rewards, organizations do not place high enough value on the role of the manager.

Research has shown that Gen-X not only expect feedback, they demand it. Gen-Y workers will demand it even more. A key point to remember is Gen-X and -Y workers are expecting more from their managers and workplaces, not less, and are willing to walk out if they don’t get it.

Building management capability goes beyond training. It also includes creating a company culture that values the role management plays in attracting and retaining top talent, and sets clear expectations for the management role.

Key Objectives:
  • Understand the behaviours and mindsets of different generations.
  • Use the right mental attitude to better handle diversities and challenges.
  • Discover each other’s needs and values to work more effectively.
  • Effectively apply practical strategies in managing and leading young employees to maximise productivity.
  • Identify the psyche and communication styles to communicate effectively.
  • Lean effective communication techniques to engage with the new generation.
  • Be equipped with instant rapport techniques to quickly create a connection with anyone.
  • Develop the art of using the right questions techniques for coaching and feedback.
  • Understand and apply motivational techniques to retain and develop performers.